Payment Terms

• All orders must be paid in full before shipment unless otherwise agreed upon in writing.
• Payment must be made via approved payment methods, including credit card, wire transfer, or ACH payment.
• Any unpaid balance beyond 30 days past due is subject to interest at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law.

Refund Policy

All sales of PodRoof kits, including roof kits, container covers, and awnings, are final, and no refunds will be issued. PodRoof LLC does not provide monetary refunds under any circumstances.

Replacement Policy for Defective or Missing Parts

If any parts are missing or defective upon delivery, PodRoof LLC will provide replacement parts at no additional cost, provided the following conditions are met:

• The customer reports the missing or defective part within 30 days of delivery.
• The customer provides photographic evidence and a detailed description of the issue.
• The claim is reviewed and approved by PodRoof LLC. If a reported issue is determined to be outside the scope of warranty coverage, PodRoof LLC reserves the right to deny the replacement request.

No Order Cancellations

• Orders cannot be cancelled once processing has begun.
• In the event of a dispute regarding order fulfillment, PodRoof LLC reserves the right to offer replacement parts rather than monetary refunds or credits.

By placing an order, the customer acknowledges and agrees to this strict no-refund policy and understands that any quality or fulfillment issues will be resolved exclusively through replacement parts as outlined above.

Chargebacks & Disputed Payments

• Customers agree not to dispute credit card, wire transfer, or ACH transactions once an order has been fulfilled and delivered.
• Any fraudulent chargebacks will be pursued through collections and may incur additional fees, including legal expenses.